At Quillan Wild, we are committed to ensuring that our customers have the best shopping experience possible. While we do not accept general returns or exchanges, we do offer a solution in the event of defective or damaged items. Please read our Return and Refund Policy carefully to understand your rights.

1. General Return Policy

Due to the nature of our products and our payment method (Cash on Delivery), we currently do not accept returns or exchanges unless the product is defective or damaged upon delivery.

2. Defective or Damaged Items

If you receive a defective or damaged product, we are happy to assist you in resolving the issue. The following steps outline how to proceed:

  • Time Frame: Please notify us within [insert number of days, 7 days] of receiving your order if the item is defective or damaged.
  • How to Report: Contact us at [email protected] with the subject “Return Request” and include the following information:
    • Your order number
    • A description of the issue
    • Photographs of the damaged or defective product
  • Resolution: Once we receive your request and assess the issue, we will either provide a replacement product or issue a full refund to your original payment method (Cash on Delivery). If a replacement is not available, we will arrange for a return pickup and issue a refund.

3. Refund Process

  • Refund Method: Since we only offer Cash on Delivery as the payment method, refunds will be processed as follows:
    • For eligible returns of defective or damaged items, we will refund the full amount in cash at the time of the return.
    • The refund will be issued only after the returned item is assessed and confirmed to be defective or damaged.

4. Non-Returnable Items

Certain items may not be eligible for a return or refund under any circumstances, including but not limited to:

  • Products that have been opened or used
  • Items that are not in their original condition
  • Products purchased as part of a sale or promotional offer

5. Order Cancellation

Since we process orders for Cash on Delivery, cancellations are only possible if the order has not yet been dispatched. Please contact us as soon as possible at [email protected] if you wish to cancel an order before it ships.

6. Shipping and Handling Fees

Shipping charges are non-refundable. If you are eligible for a return due to a defective or damaged item, you will not be responsible for the cost of returning the product.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Quillan Wild
Email: [email protected]